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Gilson, L;
(2015)
Michael Lipsky, 'Street-Level Bureaucracy: Dilemmas of the Individual in Public Service'.
In: Balla, StevenJ; Lodge, Martin; Page, Edward, (eds.)
The Oxford handbook of classics in public policy and administration.
Oxford University Press, Oxford, United Kingdom.
ISBN 9780199646135
https://researchonline.lshtm.ac.uk/id/eprint/2305355