Michael Lipsky, 'Street-Level Bureaucracy: Dilemmas of the Individual in Public Service'

Gilson, L; (2015) Michael Lipsky, 'Street-Level Bureaucracy: Dilemmas of the Individual in Public Service'. In: Balla, StevenJ; Lodge, Martin; Page, Edward, (eds.) The Oxford handbook of classics in public policy and administration. Oxford University Press, Oxford, United Kingdom. ISBN 9780199646135 http://researchonline.lshtm.ac.uk/id/eprint/2305355

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