Analysing incivilities in places of business open to the public: linking theory, research and practice

S Amador ; E Sautkina ; (2007) Analysing incivilities in places of business open to the public: linking theory, research and practice. In: EdgertonE; RomiceO; SpencerC, (eds.) Environmental Psychology: Putting research into practice. Cambridge Scholars Publishing, Cambridge, UK, pp. 61-73. https://researchonline.lshtm.ac.uk/id/eprint/612424