La gestion identitaire des incivilités par les agents de la SNCF et de La Poste [Social identity and incivilities management by agents of SNCF and La Poste]

C Castano ; E Sautkina ; S Amador ; A Casal ; (2005) La gestion identitaire des incivilités par les agents de la SNCF et de La Poste [Social identity and incivilities management by agents of SNCF and La Poste]. Les Cahiers de la Sécurité, 57. pp. 33-46. https://researchonline.lshtm.ac.uk/id/eprint/612439
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