Complaining in the Age of Consumption: Patients, Consumers or Citizens?

A Mold ; (2015) Complaining in the Age of Consumption: Patients, Consumers or Citizens? In: Reinarz, J; Wynter, R, (eds.) Complaints, Controversies and Grievances in Medicine: Historical and Social Science Perspectives. Routledge, London, pp. 167-183. ISBN 978-1-13-879490-0 https://researchonline.lshtm.ac.uk/id/eprint/2130247