Waiting time information services: what are the implications of waiting list behaviour for their design?

Cromwell, DA; Griffiths, DA; (2002) Waiting time information services: what are the implications of waiting list behaviour for their design? Australian health review, 25 (4). pp. 40-9. ISSN 0156-5788 https://researchonline.lshtm.ac.uk/id/eprint/13241

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