New ways of delivering healthcare — discussed at a conference in London — promise to save millions of lives in poor countries. The London School of Hygiene & Tropical Medicine conference entitled; "Delivering Effective Health Care For All; New Evidence" held a workshop on the topic of: "Patient Centred Care" chaired by Kamran Siddiqi, from Leeds University. He explained to Peter Goodwin how scientifically tailoring care systems to patients' needs is more effective — and saves more lives — than simply building impressive hospitals and health centres and hoping that patients can adapt to them.