Patient centredness and quality improvement efforts in hospitals: rationale, measurement, implementation.


Groene, O; (2011) Patient centredness and quality improvement efforts in hospitals: rationale, measurement, implementation. International journal for quality in health care, 23 (5). pp. 531-7. ISSN 1353-4505 DOI: https://doi.org/10.1093/intqhc/mzr058

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Abstract

Quality Problem Patient-centred care is increasingly being acknowledged as an integral part of evaluating health care. Yet, from a quality improvement perspective the rationale, measurement and implementation of strategies to improve patient-centred care is often subject to debate. OBJECTIVE: /st> The aim of this paper is to review why quality improvement efforts should embrace patient-centredness, to examine some of the measurement issues and to assess conceptual underpinnings that should inform both measurement and actions to improve patient-centred care. Lessons The causal pathway through which quality improvement affects and/or is associated with patient centredness is complex and goes beyond patients' rights and assessing patient views. INTERVENTIONS: to improve patient-centred care should reflect on key rationale, measurement strategy and underlying theory.

Item Type: Article
Faculty and Department: Faculty of Public Health and Policy > Dept of Health Services Research and Policy
PubMed ID: 21862449
Web of Science ID: 294810300006
URI: http://researchonline.lshtm.ac.uk/id/eprint/207

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