Healthcare reform involving the introduction of user fees and drug revolving funds: influence on health workers' behavior in southeast Nigeria


Uzochukwu, B; Onwujekwe, O; (2005) Healthcare reform involving the introduction of user fees and drug revolving funds: influence on health workers' behavior in southeast Nigeria. Health policy (Amsterdam, Netherlands), 75 (1). pp. 1-8. ISSN 0168-8510 DOI: https://doi.org/10.1016/j.healthpol.2005.01.019

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Abstract

Objectives: To assess the perceptions of health workers towards the drug revolving fund (DRF) scheme and the perceptions of the community members about health workers since the introduction of the DRE Methods: The study was conducted in four purposively selected local government areas (LGAs) in southeast Nigeria where the Bamako initiative DRF was operational. Data was collected using in-depth interviews with randomly selected health workers and exit interviews with patients who attended the health centers. Results: There were differences between the ways the DRF affected health workers in the different LGAs. In general, the motivation of the health workers to deliver health services improved significantly largely because they had basic drugs to work with and they benefited from the drug gains accruing through the operations of the DRF. However, as time went on, some got de-motivated and their attentions became more focused on revenue generation and profit making through sale of own drugs at the expense of health of the people as no incentives were paid and salaries were delayed. Curative services were provided more than promotive and preventive services and drugs are prescribed irrationally. Patients showed wide spread dissatisfaction with fees charged, waiting time before being seen, and treatment instructions given to them. Conclusion: Governments need to focus not only on the provision of drugs and revenue generation but also on providing strong support for in-service training, monitoring and supervisory activities to improve health workers' attitude to work. The governments also need to explore incentives such as working condition and monetary incentives to motivate health workers to improve their performance so as to serve the consumers better. (c) 2005 Elsevier Ireland Ltd. All rights reserved.

Item Type: Article
Keywords: health workers, Bamako initiative, user fees, drug revolving funds, Nigeria, Service utilization, east nigeria, satisfaction, quality, incentives, program, uganda
Faculty and Department: Faculty of Public Health and Policy > Dept of Global Health and Development
PubMed ID: 16298224
Web of Science ID: 233846500001
URI: http://researchonline.lshtm.ac.uk/id/eprint/12322

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